We will post to just about anywhere! *PLEASE NOTE THAT THERE ARE CURRENTLY HUGE DELAYS ON POST GOING OUT OF SOUTH AFRICA
PLEASE NOTE: Your parcel may attract local customs (import) fees which you will be liable for on collection of your parcel in your country.
Should you live out of South Africa and you have difficulties ordering, please contact us and we will look into resolving the problem.
If you would like to order from abroad, you are very welcome and you can place your online:
Add items to your cart. At checkout, there will be a choice of international postage options: Air or Surface Mail.
The shipping fee includes the postage cost of your chosen items, packaging weight & your tracking number.
SURFACE MAIL ~
Please allow 8-14 weeks for surface mail delivery. *Please note that we have experienced recent delays in surface mail shipping resulting in parcels taking up to 6 months to arrive at their destination. As a result, we do not suggest that you select this shipping method. Surface mail is less costly but can take very long as the post office need to fill an entire shipping container full of parcels before the parcels can leave South Africa.
Airmail is generally much faster (around 2 weeks for most locations, but there can be delays taking it up to 4 weeks and sometimes longer).
Airmail postage is generally calculated at R136 for the first 100g (covers yarn & packaging weight + tracking number) and the current rate R46.60 per 100g thereafter + tracking number @ R43.10
For bigger parcels <2kg, there is a medium parcel weight, and parcels over 2kg are charged at a different rate. Your postage calculation should be fairly accurate, but please do contact us before placing an order if you would like to make sure of this.
Parcels posted to different countries may attract different fees for the same size and weight parcel.
PLEASE NOTE: We cannot be held responsible for parcels once they are within the postal system/s & will not be liable for loss or damage incurred during shipping.
- Outbound surface mail destined to NEW ZEALAND and African countries (excl Lesotho, Swaziland/Eswantini, Mozambique and Botswana) has been discontinued – Only airmail is offered via the post office for these locations.
You may check out securely to complete your order with your credit card with our South African payment gateway (PayFast). If your card is not going through and you are in Canada, UK, Australia, USA, Europe, please check with your credit card provider that they are not blocking the payment from your country’s side as this sometimes does happen.
If you would prefer to pay via PayPal, please select “Overseas Customers” for the payment method, and comment in the order notes “Please send a PayPal invoice” & we will send you your invoice via PayPal.
Please note: PayPal payments will attract a $2-$4 charge to cover admin, currency exchanges & bank charges.
If you are paying via PayPal, let us know in the comments section whether or not you would like your parcel to be insured (only for certain countries).
No orders will be shipped before payment has cleared.
South Africa’s currency is the South African Rand ~ ZAR or symbol R before the amount.
If you wish to find out what $1 USD or your country’s currency’s exchange is to the Rand, you can Google / find out via an exchange website such as x-rates.com
Due to constant currency fluctuations, payments via PayPal are only valid for 3 working days.
TRACKING YOUR PARCEL:
Look out for the “Order Complete” email in your email inbox (check spam too in case it went there!)
If you can’t find the email, you can go to the “My Account” link at the top of this website and log into your account at www.naturalyarns.co.za/my-account
When you are logged in, click on ORDERS, and a list of your orders will be visible.
Click”View” on the order you would like to view ~ Order details and tracking information will be displayed for the order.
The South African Post Office website can be temperamental but you can track it here when the website is working:
http://www.southafricanpostoffice.post/index.html (Enter your tracking number and “Search”)
You may also attempt tracking your parcel via:
http://sms.postoffice.co.za/trackingparcels/ (Enter your tracking number and “Submit”)
Please contact us should you have any questions!